wow error

[horrador]

what may come this problem, the customer gives the following error?

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal exception!

Program: D:\World of Warcraft\WoW - 64bit.exe
ProcessID: 3420
Exception: 0xC0000005 (ACCESS_VIOLATION) at 0033:00000001402029CF

The instruction at "0x00000001402029CF" referenced memory at "0x0000000000000040".
The memory could not be "read".

 

[OMGhixD]

Here is a guide from blizzard themselves. to fix this the issue https://eu.battle.net/support/en/article/300561

 

[horrador]

Can anyone tell me where is the problem?
I go in end-time boss Murozond <The Lord of the Infinite> http://www.wowhead.com/npc=54432/murozond
wow client It gives me this error View attachment Untitled.jpg
many thanks to everyone

 

[horrador]

can anyone help?